Reducing the Agency Owner's Workload By Building the Right Team with Christina Nicholson | Ep #633
Are you looking to grow your agency while maintaining a work-life balance? Not sure who and when to hire to achieve your agency goals and not work yourself to death? You can find the balance and reach your goals when you hire the right team. That's what today's guest learned when she figured out how to offload the things she doesn't love and focus on what she does love about being an agency owner. As a former TV reporter turned PR agency owner, she shares her journey of growing her agency and her strategies for increasing profit while decreasing workload.
Although she used to default to controlling sales and all communication with clients, she eventually became addicted to building a team. Now as CEO, her day-to-day activities focus more on creating content that will bring organic leads to the agency. She shares her strategies for finding the right people to achieve her agency goals and wants to help agency owners understand the importance of overcoming the hurdle of marketing yourself as an agency owner in order to build your brand.
Christina Nicholson is a former TV reporter and anchor who got into PR and is now the owner and CEO of Media Maven. Christina's first job after leaving TV was working at an agency for 6 months. Her agency experience wasn't the best so she decided to leave and started to work as a “professional freelancer”. From there, she slowly started building a team and, before she knew it, she now had an agency. Her agency gives people exposure in the media without spending on ads. Christina also has an online course that helps people DIY if they don’t have a budget for an agency.
In this episode, we’ll discuss:
Reducing the owner's workload and building a team.
Building your personal brand to secure organic leads for your agency.
Getting out of sales by establishing your role upfront.
Sponsors and Resources
E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 11 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service.
Check out Christina's previous Smart Agency interview back in 2019.
Reducing the Agency Owner's Workload and Building a Team
For Christina, the scariest part of building an agency was hiring people. She had a personal brand as a freelancer that she carefully curated with impeccable work ethics. Of course, she was nervous about bringing other people into that dynamic. However, by this time she was working around the clock, and was stressed out, and it was clearly time to get other people to help her. She initially had to force herself to back off and allow her employees to do their jobs. Eventually, she became addicted to building a team.
The big change really came once she hired a person who could essentially replace her functions with clients. This way, she stopped being the middleman between clients and her team. This person was in charge of making sure that both clients and team members had everything they needed to be successful. At this point, she realized she was still making money and didn’t have a lot to do, which was amazing.
Securing Organic Leads Through Content
For her first hires, Christina started posting in Facebook groups with contacts from her time working in media. This led to a few key hires that later made valuable referrals as she grew her team. For her most valuable hire to date, she was surprised to find this person in her personal network.
At the time, she didn’t quite know she needed a director of operations. Once she was clear on what she needed, someone suggested she just post it on her personal Facebook to see what came up. Luckily, the right person quickly answered and she was able to fill the role that would change the way she ran her agency. It wasn’t a smooth process at first. Christina would continually answer emails before anyone else could. This is common for agency owners who are so used to doing things by themselves. However, it defeats the purpose of bringing on a team. Once she backed off and started delegating and empowering her team, she saw real change.
When it was time for her role at the agency to change, she started to study how she got the clients she had. She realized most of them came to her organically after listening to her podcast or her posts on LinkedIn. It was time to focus on creating more content, building her newsletter, and recording her podcast.
How to stop wasting time. Christina used to waste a lot of time on potential clients who had no idea what they wanted, no budget, and unclear goals. Now she dedicates time to qualifying her leads, asking for their budget and goals, and afterwards refers them to a team member who will be their point of contact.
Leveraging Your Personal Brand to Promote Your Agency's Expertise
A lot of agency owners resist the idea of becoming the face of their brand and start creating content. They feel this will create the expectation that clients will be working directly with them in their campaigns. This is not necessarily the case and Christina has found the best way to get that message through is by being very clear about the expectations once they sign on. There are many benefits to building your brand like opportunities for contributed articles, podcast interviews, and quotes. These will all help you reach people and attract new clients who see you as an authority and want to work with your agency. There has to be an expert behind the brand and agency owners should be that expert.
Why do people want to be a part of Oprah’s favorite things or work with Vaynermedia? It’s because of Oprah and Gary. It all goes back to the personal brand. And clients know when they sign with Vaynermedia they're not going to work with Gary himself, but that his team has been chosen and trained by him.
Getting the Owner Out of Sales By Establishing Their Role Upfront
One of the biggest concerns for agency owners wanting to get out of sales is that clients will want to work directly with them. If clients come to know your agency through your content, won’t they expect to be working with you every step of the way? For Christina, it’s about setting expectations early.
If a client specifically asks if they’ll be working with her, she explains that won’t be the case and talks about the option of hiring her as a freelancer at a much higher rate. However, she’s very upfront about why it is in their best interest to hire her as an agency. By hiring the agency, they’ll get a team of specialists working on their brand while she oversees everything. If they hire her as a freelancer, they’ll just get her.
Building the best sales team. When it comes to her sales team, Christina prefers to hire people who used to work as publicists, at newsrooms or book publishing agencies. They have the right expertise and the stories to close those sales. It takes a lot of the stress off for her as an agency owner.
Getting Over Discomfort to Market Yourself Effectively
Are you afraid of appearing "too loud" if you start to market yourself? Maybe you’re uncomfortable with putting yourself out there. Remember that people need to know about you to do business with you. You have to be known to get leads and translate them into some kind of sale. It’s something Christina strongly encourages business owners to get over or else risk oblivion.
Furthermore, that fear could stem from comparison with people online who are actually making false promises and displaying a lifestyle they don’t live. For Christine, the biggest mistake people make is believing they don’t have a big enough team or presence to get coverage. Nobody cares how big your business is or how much money you’re making. It’s all about having a story people will enjoy.
Do You Want to Transform Your Agency from a Liability to an Asset?
If you want to be around amazing agency owners who can see what you may not be able to see and help you grow your agency, go to Agency Mastery 360. Our agency growth program helps you take a 360-degree view of your agency and gain mastery of the 3 pillar systems (attract, convert, scale) so you can create predictability, wealth, and freedom.
